Privacy Policy

Introduction

This Privacy Policy describes how maple-plover ("we," "our," or "us") collects, uses, and protects your personal information when you visit our website or use our services. We are committed to protecting your privacy and handling your data in accordance with Australian privacy legislation.

Information We Collect

We may collect the following types of information:

Personal Information

• Name and contact details (email address, postal address)
• Property information for solar system assessments
• Energy consumption data when provided for system design
• Service preferences and inquiry details

Technical Information

• IP address and browser type
• Pages visited and time spent on our website
• Device information and operating system
• Referral source and navigation patterns

How We Use Your Information

We use collected information for the following purposes:

• Responding to inquiries and providing requested services
• Designing and proposing solar energy systems tailored to your needs
• Communicating about installations, maintenance, and system performance
• Improving our website functionality and user experience
• Complying with legal obligations and industry regulations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers who assist with installations, maintenance, or business operations
• Government agencies when required for permit applications or regulatory compliance
• Legal authorities when required by law or to protect our rights

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission using SSL technology
• Secure servers with restricted access
• Regular security assessments and updates
• Staff training on data protection practices

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Installation records and warranty information are maintained for the duration of warranty coverage plus seven years.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information under certain circumstances
• Withdraw consent for marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze site usage. For detailed information about our cookie practices, please refer to our Cookie Policy.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of our services after changes indicates acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Email: [email protected]
Address: Level 14, 127 Creek Street, Brisbane QLD 4000, Australia